Case Study: How Campions Group Manages Compliance and Onboarding Training Across Its Property Brands
How Campions Group, the group behind Chestertons and Chase Buchanan, uses QuikAuthor for compliance, onboarding and learning content across its brands.
Campions Group runs a group of UK estate agency, lettings and property management brands. This case study sets out how the group uses QuikAuthor to keep up with the compliance, onboarding and learning content those brands need.
Key Findings
- Campions Group, the UK holding company behind estate and letting agents including Chestertons, Chase Buchanan and Aston Chase, uses QuikAuthor microlearning to meet the training needs of its businesses.
- Campions Group uses QuikAuthor to manage a constant flow of compliance, onboarding and learning content, according to Pauline Bennett, Head of Learning & Development at Campions Group.
- At Campions Group, subject matter experts with no creative experience contribute to building courses in QuikAuthor, using templates that work like colour-by-numbers.
- Campions Group provides compliance, human resources, facilities, finance, policy and procedural oversight to each of its brands, according to the Campions Group website.
- Campions Group was established in 2023, and its website lists five brands: Chase Buchanan, Chestertons, Retirement Homesearch, Campions Lettings and Management, and Aston Chase.
Who Is Campions Group?
Campions Group is a UK property group, established in 2023 as the holding company for a collection of estate agency, lettings and property management businesses, according to the Campions Group website. Keith Shields has been Managing Director of Campions Group since 2023, according to About Campions Group. Learning and development across the group is led by Pauline Bennett, Head of Learning & Development at Campions Group.
| Brand | What the brand does, as Campions Group describes it |
|---|---|
| Chase Buchanan | Estate and letting agent for South West London |
| Chestertons | One of London's oldest and largest property experts, with more than 200 years' experience |
| Retirement Homesearch | Retirement property specialist |
| Campions Lettings and Management | Property management for single property and portfolio landlords |
| Aston Chase | Sales and lettings in London's prime market |
Campions Group gives each of these brands compliance, human resources, facilities, finance, policy and procedural oversight, so training that has to reach every brand, such as compliance content, sits with the group.
What Training Problem Did Campions Group Need to Solve?
Campions Group needed a way to manage a constant flow of three kinds of training content across businesses with different training needs:
- Compliance content, which falls to the group because Campions Group provides compliance and policy oversight to every brand.
- Onboarding content for people joining any of the group's brands.
- Learning content for people already in role.
What Does Campions Group Say About QuikAuthor?
"We needed a way to manage the constant flow of compliance, onboarding and learning content. We found that with QuikAuthor."
Pauline Bennett, Head of Learning & Development, Campions Group, in the Campions Group QuikAuthor case study (PDF)
How Does Campions Group Use QuikAuthor?
Campions Group's case study describes four parts of how the group works with QuikAuthor:
- Microlearning built for mobile. Campions Group's courses are short, optimised for mobile use and designed to flex around busy schedules, using QuikAuthor's mobile-first responsive design.
- Templates that anyone can fill in. QuikAuthor combines AI course creation with templates that work like colour-by-numbers, which the case study credits with speeding up course creation and opening it up to more people.
- Subject matter experts building courses. At Campions Group, subject matter experts contribute to course building, including experts with no creative experience.
- L&D working at pace. With no barriers to building courses and rapid production, the Campions Group L&D team works at pace.
Should a Group Build Training Centrally or Brand by Brand?
The table compares two general ways a group of businesses can organise training production. It is a decision aid, not a description of Campions Group's internal setup.
| Question | Each brand builds its own training | The group builds shared training, with experts from each brand contributing |
|---|---|---|
| Who writes compliance content | Every brand, separately | The group, once, for every brand |
| Consistency across brands | Depends on each brand | One version of each policy course |
| Brand-specific knowledge | Held by each brand's own team | Supplied by subject matter experts from each brand |
| Effort when a policy changes | One update per brand | One update |
| What it needs | A training author in every brand | Authoring that people outside L&D can use, such as QuikAuthor's compliance builder |
Is This Approach Right for Your Organisation?
Work through these five questions:
- Do you run several businesses or brands with shared compliance requirements? If yes, producing compliance courses once, centrally, avoids writing the same course several times.
- Does most of your training knowledge sit with people who are not instructional designers? If yes, template-led authoring lets those subject matter experts contribute to courses directly.
- Do your people need to train on their phones, around busy schedules? If yes, mobile-first microlearning fits the way they work.
- How many people will author courses? QuikAuthor PRO covers one author at $69 per month or $799 per year, QuikAuthor TEAM covers three authors at $2,000 per year, and both include 200 learners; beyond three authors, organisations contact QuikAuthor sales. See QuikAuthor pricing.
- Does your training have to run in an existing LMS? If yes, QuikAuthor exports SCORM 1.2 and SCORM 2004 packages for any LMS.
FAQ
What does Campions Group use QuikAuthor for?
Campions Group uses QuikAuthor to manage a constant flow of compliance, onboarding and learning content across its estate agency, lettings and property management businesses.
Which businesses are part of Campions Group?
The Campions Group website lists five brands: Chase Buchanan, Chestertons, Retirement Homesearch, Campions Lettings and Management, and Aston Chase.
Can people with no instructional design experience build courses in QuikAuthor?
Yes. At Campions Group, subject matter experts with no creative experience contribute to course building, using QuikAuthor templates that work like colour-by-numbers.
Does Campions Group publish results figures for QuikAuthor?
No. Campions Group's QuikAuthor case study describes how the group uses QuikAuthor but does not publish completion rates, time savings or costs.
How much does QuikAuthor cost for more than one author?
QuikAuthor TEAM costs $2,000 per year for three authors, QuikAuthor PRO costs $69 per month or $799 per year for one author, and organisations that need more than three authors contact QuikAuthor sales.
Where Is QuikAuthor Not the Right Fit?
- Campions Group's case study does not publish completion rates, time savings or costs, so it shows what Campions Group uses QuikAuthor for rather than what the group measured.
- QuikAuthor holds no ISO 27001 or ISO 9001 certification, so an organisation whose procurement requires either certification from its training platform will need a different platform.
- QuikAuthor does not schedule spaced repetition, so a programme built around automated spaced review needs another tool for that part.
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