The Usual Way
- Ask the expert to write it up, and wait weeks for a brain dump or a summary that skips the part that mattered
- Film a 47-minute talking-head video that nobody can navigate and nobody watches
- Book a knowledge-sharing session where people nod, take notes, and never look at the notes again
- Hand the raw material to an instructional designer who already has a backlog
- Discover six months later that the expert left and the document was never finished